Overview

Umojambele is committed to ensuring a seamless delivery experience for all our buyers and sellers. This Product Delivery Policy outlines the procedures, timelines, and responsibilities involved in the delivery process to guarantee satisfaction and trust.

Delivery Options

We offer the following delivery options to accommodate diverse needs:

• Seller's location and shipping preferences.
• Buyer's destination address and local delivery infrastructure.
• Public holidays, weather conditions, and other unforeseen circumstances.
• Estimated delivery dates will be provided at the time of purchase.

Tracking Your Order

All orders can be tracked through the Umojambele platform. Once the seller ships your product, you will receive a tracking number and a link to monitor your shipment's progress in real-time.

Responsibilities of Sellers

Sellers are responsible for:

• Packaging products securely to prevent damage during transit.
• Shipping orders promptly within the agreed timeline.
• Providing accurate tracking information to buyers through the Umojambele platform.

Responsibilities of Buyers

Buyers are responsible for:

Providing accurate delivery information, including address and contact details.

Ensuring availability to receive the package at the specified delivery location.

Reviewing and confirming receipt of the product on the platform.

Undelivered or Lost Packages

In the event of an undelivered or lost package, Umojambele will work with both the buyer and the seller to resolve the issue. Buyers may be eligible for a refund or replacement under our Buyer Protection Policy.

Contact Us

If you have any questions or concerns about your delivery, please contact our support team for assistance.