FAQs and Help
Frequently Asked Questions
To create an account, click on the "Sign Up" button at the top right corner of the page. Fill in
the required details and verify your email to activate your account.
You can track your order by logging into your account, navigating to "My Orders," and clicking on
the tracking link associated with your order.
We offer multiple payment options, including UmojaPay, credit/debit cards, mobile money,
and bank transfers. Visit our Payment Options page for more details.
To return a product, go to "My Orders," select the item you wish to return, and follow the
return instructions. For more details, visit our Refund and Return Policy page.
General Guidelines
- All products must be accurately described with truthful and detailed information.
- Listings must include high-quality images, clear titles, and comprehensive product descriptions.
- Vendors must ensure that products comply with all applicable local and international laws and regulations.
- Prohibited and restricted products cannot be listed on the platform.
- All listings should clearly state pricing, shipping costs, and available quantities.