Getting Started

Umojambele is designed to provide buyers with a seamless shopping experience. Follow these steps to get started:

• Create an account by clicking on Sign Up at the top of the page.
• Search for products using the search bar or browse categories.
• Review product details, including descriptions, prices, and seller ratings.
• Add your desired items to the cart and proceed to checkout.

Placing an Order

Follow these steps to place an order:

• Select the product and quantity you wish to purchase.
• Click Add to Cart or Buy Now. Enter your delivery address and contact information.
• Choose your preferred payment method and complete the payment process.
• Receive an order confirmation email with tracking details.

Managing Your Orders

You can manage your orders easily through your account:

• Track the status of your orders in the My Orders section.
• Modify or cancel your order if it has not been shipped yet.
• Contact the seller directly for any inquiries about your order.

Payment and Security

Umojambele offers secure payment options to ensure a smooth buying experience:

• Choose from payment methods like UmojaPay, credit/debit cards, mobile money, and bank transfers.
• All transactions are encrypted to protect your personal and payment information.
• For more details, visit our Payment Options page.

Returns and Refunds

If you are unsatisfied with your purchase, you can request a return or refund:

• Go to My Orders, select the product, and click Request Return.
• Follow the provided instructions to ship the product back to the seller.
• Refunds are processed to your original payment method once the return is verified.
• Check our Refund and Return Policy for more information.

Contact Support

If you need assistance, our support team is here to help:

Email: support@umojambele.com

Phone: +256762054336

Live Chat: Available during business hours on our platform.