Umojambele

Refund and Return Policy

Introduction

At Umojambele, we are committed to ensuring customer satisfaction by providing a fair and transparent refund and return process. This policy outlines the terms and conditions under which refunds and returns are accepted on our platform.

Eligibility for Returns

Products are eligible for return under the following conditions:

The item is defective or damaged upon delivery.
The product received is different from the one ordered.
The item does not match its description or specifications.
Returns are initiated within 14 days of receiving the product (or as specified by the seller).

Return Process

To initiate a return, follow these steps:

Log in to your Umojambele account and navigate to My Orders.
Select the item you wish to return and click Request Return.
Provide a detailed reason for the return and attach supporting photos if applicable.
Ship the product back to the seller using the provided return instructions.
Track your return status through your account dashboard.

Refund Policy

Refunds are processed under the following conditions:

A refund is issued once the returned product is received and inspected by the seller.
If the product is deemed eligible for a refund, the amount will be credited back to the original payment method within 7-10 business days.
In cases of partial returns, only the value of the returned items will be refunded.
Shipping fees may not be refundable unless specified by the seller.

Non-Returnable Items

The following items are not eligible for return:

Perishable goods such as food, flowers, or plants.
Custom-made or personalized items. Health and hygiene products such as cosmetics, undergarments, or masks.
Items marked as Final Sale or Non-Returnable.